Cancellation Policy
We understand that plans can change, and we want to make your booking experience at Sugam Resort as flexible as possible. However, please be aware of our cancellation policy to avoid any unnecessary charges.
- Cancellations made within 48 hours of booking or for non-refundable rates will result in forfeiture of the total booking amount.
- Cancellation has to done - 48hrs before checkin-time
- Cancellations made 7 days or more prior to arrival will incur a cancellation charges
- For group bookings (usually 3 rooms or more), separate cancellation policies may apply. Please refer to your specific booking confirmation for details.
- A refund request usually takes 7-10 business days to reflect in the customer's account depending on the bank/wallet used for payment.
- In case a replacement rooms is not available due to season or other issues, we will refund the amount for the same. subject to deduct charges
- Payment failed/Aborted Transactions will be refunded automatically with in 7 days. If not refunded, contact us
- All Cancellation enquiry should be checked with our helpdesk
- For Cancellation and payment related information Call our Help desk +91 99404 07667.
Refund Policy
- Refunds will be processed only upon cancellation as per the policy mentioned above.
- Refunds will be made to the original payment method used for the booking.
- Please allow 7-10 business days for the refund to reflect in your account.
- To cancel your reservation, please contact us by phone or email.
- Please have your booking confirmation number ready when you call or email.